Introduction to Supported Decision-Making

This session: Introduction to Supported Decision-Making is offered by the Inner West Sydney, Central West, Orana Far West and Central Coast SSDOs.

When: Wednesday 22 April 2026 | 11:30AM - 1:30PM

Where: Online via Zoom

Guest Speaker: Lorraine Polous & Associates

Course Outline/Aim

This introductory session equips CHSP providers with the knowledge and confidence to apply supported decision-making principles in everyday practice. It responds directly to legislative obligations, including those outlined in the Aged Care Rights Principles, Support at Home Manual V3, and CHSP Manual 2024–2025.

By the end of this training, participants will be able to:

• Explain the principles and intent behind supported decision-making within the aged care system
• Distinguish between supported and substitute decision-making and understand when each applies
• Demonstrate how to uphold the rights, dignity, and autonomy of older people when providing CHSP services
• Identify practical approaches for embedding SDM in daily interactions and service delivery
• Recognise their roles and responsibilities under the New Aged Care Act 2024, CHSP Manual, and Strengthened Aged Care Quality Standards
• Respond appropriately when clients experience fluctuating or diminished capacity, using least-restrictive and rights-aligned approaches

FOR FURTHER INFORMATION PLEASE CONTACT YOUR REGIONAL SSDO:

Central West Sector Support Development Officer

Kim McLean | 0428618117 | kmclean@orange.nsw.gov.au

Inner West Sector Sydney Sector Support Development Officer

Marina Antonas | 0408 490 011 | marina.antonas@eccnsw.org.au

Orana Far West Sector Support Development Officer

Cheryl Burns | 0408 500 378 | cheryl.burns@livebetter.org.au

Central Coast Sector Support, Development and Training

Jodi Livesley | 0429 075 430 | jodi.livesley@wesleymission.org.au