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Improving Emotional Intelligence In Contact Centre Agents

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Campari House

23-25 Hardware Lane

Melbourne, VIC 3000

Australia

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Contact centre managers around Australia agree – improving emotional intelligence is a key focus for 2017 and beyond. Having a high EQ at both agent and centre level leads to greater performance and customer satisfaction. Yet many contact centre leaders are unsure about how they can improve EQ within their centres.

Justine La Roche is a sought after speaker with a passion for EQ. This short seminar will focus on practical steps that can be taken to improve EQ in a contact centre environment.

This is a must attend seminar for contact centre leaders and those working in HR in the contact centre industry.

The seminar will run for 1 hour, followed by free drinks and the opportunity to network with industry professionals.

For enquires contact james@smaart.com.au

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Date and Time

Location

Campari House

23-25 Hardware Lane

Melbourne, VIC 3000

Australia

View Map

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