Improving decision-making using behavioural insights (Public Sector)

Join us for this live online course!

This one-day interactive workshop equips public sector employees with practical tools to improve decision-making through behavioural insights. Participants explore cognitive biases, heuristics, and dual-system thinking, and learn how these affect policy and service design and implementation. Through case-based activities and team challenges, participants develop strategies for improving advice under uncertainty and apply techniques such as pre-mortems, nudges, and choice architecture.

The workshop encourages reflection on current challenges and culminates in the development of a Personal Action Plan, enabling participants to immediately apply workshop insights to their work. Ideal for public sector professionals seeking smarter, evidence-informed decisions.

What you will gain by completing this course:

• Practical tools to recognise and mitigate cognitive biases and heuristics in policy and service delivery decisions.
• Structured approaches to improving advice and judgement , including dual-system thinking and pre-mortems.
• Applied techniques such as nudges and choice architecture to strengthen policy and service design and implementation.
• A tailored Personal Action Plan to immediately embed behavioural insights into your day-to-day work.

Who should attend

This course is ideal for APS6–EL1 employees who are responsible for developing policy, providing advice, or leading projects and who want to strengthen the quality of their decision-making through behavioural insights. It is particularly relevant for team leaders, supervisors, senior advisers, project leads and emerging leaders who shape policy and service design, contribute to complex advice, and influence outcomes across programs, stakeholders and government priorities.