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IIBA Practitioner Forum: Developing a Service Blueprint (a hands-on case-study)

IIBA® Australia

Tuesday, May 8, 2018 from 4:00 PM to 7:00 PM (AEST)

IIBA Practitioner Forum: Developing a Service...

Ticket Information

Ticket Type Remaining Sales End Price Fee Quantity
IIBA Member 20 Tickets May 8, 2018 Free A$0.00
Non IIBA Australia Chapter Member 12 Tickets May 8, 2018 A$60.00 A$0.00

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Event Details

Overview

A service blueprint is an operational tool that visualizes the components of a service experience in enough detail to analyse, implement, and maintain it. In an increasingly agile-aware environment a Service Blueprint provides a vehicle for ongoing vision, adaptation, and iteration, while delivering stability to the customer. 

Products exist, to contribute to services that improve outcomes for customers. So before working on those products, a thorough understanding of the service the product will contribute to, is critical. 

In this practitioner forum, Garrie will deliver an overview of Service Blueprinting, and lead a workshop through developing a Service Blueprint. Expect to spend more time standing than sitting!

 

Garrie Irons – Business Analyst

Garrie has had an extensive career which has included hands-on technical work, leadership, and analysis.  With a firm background in delivering services to paying customers, Garrie understands that unless it improves outcomes for a customer, it isn’t a service. 

Garrie has contributed to both outsourcing and insourcing service delivery, defining service level agreements, and establishing service dashboards that improve visibility of continuous value. In his current role Garrie is modernising the desktop service at a small federal government statutory authority.

 

Competence Area Alignment

Aligns to Core Standard Knowledge Areas: Elicitation and Collaboration CS (4), Strategy Analysis CS (6).

Have questions about IIBA Practitioner Forum: Developing a Service Blueprint (a hands-on case-study)? Contact IIBA® Australia

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When & Where


DDLS
221 London Circuit
Level 10
Canberra, ACT 2600
Australia

Tuesday, May 8, 2018 from 4:00 PM to 7:00 PM (AEST)


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Organizer

IIBA® Australia

The International Institute of Business Analysis (IIBA®) is an international not-for-profit professional association for Business Analyst professionals. Our vision is to be the leading world-wide professional association that develops and maintains standards for the practice of business analysis and for the certification of practitioners. read more ...

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IIBA Practitioner Forum: Developing a Service Blueprint (a hands-on case-study)
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