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Identifying Difference as Opportunities

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$506.43

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Identifying Difference as Opportunities

About this event

This insightful,half-day workshop teaches participants how to identify what are their strengths, and why playing to those strengths makes a real difference in improving how people and their organisations perform. The course also recognises that human beings are not perfect and provides strategies for discovering areas for improvement and developing strategies to improve.

In addition to becoming more self-aware, participants will also learn to identify and encourage a strengths-based development in others leading to better engagement, improved well-being, reduced stress and greater life satisfaction overall.

Participants also review how research has proven that the simple act of expressing gratitude is a powerful means of making employees feel valued. The course will give participants an understanding of how to create a culture of gratitude and how as individuals they can cultivate their own personal habit of gratitude.

Organisations exist to serve others. The course gives participants a simple and effective tool to ‘get into the shoes’ of their customers to understand what they are thinking and feeling in their customer journey, and how to express empathy with thier customers.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across New Zealand, Australia, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs.

Learning Outcomes

  • Engage and Develop People
  • Self-Development
  • Outcome Orientation
  • Value Diversity
  • Deliver Results
  • Increased Collaboration
  • Solve Problems
  • Engagement and Performance
  • Influence and Negotiation
  • Communicate Effectively

Course Outline

Identifying Difference as Opportunities - Lesson 1

The Strength of Diversity and the Diversity of Strengths

  • Welcome
  • Recognising your Strengths and Preferences
  • Your REACH Profile
  • Your Leading Dimensions Profile
  • Reflection

Identifying Difference as Opportunities - Lesson 2

Strengths Based on Management

  • Spotting the Strengths in Others
  • Developing Strengths
  • Dealing with Weaknesses
  • Reflection

Identifying Difference as Opportunities - Lesson 3

The Power of Gratitude

  • What the Research Says
  • Creating a Culture of Gratitude
  • Cultivating your own Personal Habit of Gratitude
  • Reflection

Identifying Difference as Opportunities - Lesson 4

Customer Stories

  • What We Exchange with Customers
  • Customer Empathy –what do you really do for your customers?
  • Reflection

Identifying Difference as Opportunities - Lesson 5

Reflections

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Date and time

Location

Online event

Refund policy

Refunds up to 1 day before event

Eventbrite's fee is nonrefundable.

Organiser PD Training

Organiser of Identifying Difference as Opportunities

Learn more about our company, mission and value

We have over 400 expert trainers and training consultants across Australia, to ensure it is fast and easy for you to receive training that exceeds your expectations (you’ll be impressed at our speed and quality of service - test us out!).

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Courses Specialties:

Business Communications
Customer Service
Sales Training
Lean Six Sigma
Business Administration

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