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IComm & Enghouse - The Contact Centre of Excellence

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IComm Head Office

387 Flemington Road

North Melbourne, VIC 3051

Australia

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Event description

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The contact centre is an organisation's eyes, ears and voice. You need a solution that gets your customers to the right person every time, on time, so your team can nail that first impression for your business.

This event will focus on;

  • Omni-channel customer experiences

  • How IT and the CC work in tandem

  • Case study from Wellington Shire Council

The Council needed a communication technology that was going to be flexible but also provide all staff access to communications and resources around the clock. In addition, they found improvements in staff efficiencies and morale following the new technology deployment. Come and hear from two contact centre experts, one global product manager and one expert in contact centre efficiency.

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Date and Time

Location

IComm Head Office

387 Flemington Road

North Melbourne, VIC 3051

Australia

View Map

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