icare Workers Insurance Forum - Armidale

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Location

Quality Hotel Powerhouse Armidale

31 Marsh St

Armidale, NSW 2350

Australia

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Description

icare would like to invite you to attend our Workers Insurance Forum in Armidale on Thursday 5 September 2019. Join us to hear from our experts and meet with key contacts.

The purpose of this event is to:

  • Provide examples of how to maximise return to work outcomes after a workplace injury
  • Provide information on Healthcare Practitioner engagement as well as icare Medical Office initiatives
  • Give practical advice on resilience around customer behaviours in customer service industries

Light refreshments will be provided.

Any questions please email:

mobile.engagement@icare.nsw.gov.au

Agenda on the day will include:

Maximising Return to Work Outcomes

Targeted at employers with Basic/Intermediate Return to Work (RTW) knowledge. During this interactive session, you’ll hear about effective RTW stakeholder communication, promotion of early intervention and the benefits of maintaining social connection.

Presented by Adam O'Leary – icare Relationship Manager

Adam has over 28 years experience in the workers compensation industry. He has worked as a case manager and held senior management roles at large insurance companies and rehabilitation providers.

Adam is passionate about supporting businesses to promote safe and healthy workplaces, including harnessing the health benefits of good work for their employees returning from injury.

Adam joined icare in 2018 as a Regional Relationship Manager. Working across the south of NSW, Adam connects businesses with the information they need, and delivers education on topics our customers have identified for their regions.

Respect and Resilience in Customer Service

This presentation focuses on dysfunctional customer behaviour in the customer service industry, including the devastating physical, psychological and social health impacts on an organisation.

Understand how proactive intervention can minimise these impacts and other associated risks and costs to an organisation.

Presented by Andrew Ellery - icare Head of Community Engagement

Andrew has a background in the social sector focused on disadvantaged communities, supporting people with a disability and the promotion of wellbeing.

Andrew is experienced in community engagement and strategic planning and was instrumental in establishing The Collective NSW.

Andrew was involved in the development of the NSW Mental Health Commission’s approach to promoting wellbeing and is a member of the NSW Wellbeing Collaborative and NSW Mental Health Network. Andrew supports icare’s workforce strategies in seeking to improve the wellbeing and resilience of employees and promote the safeguarding effects of social connection in the workplace. Andrew enjoys playing guitar daily and walking (often at the same time) to support his mental health and wellbeing.

Bringing icare to healthcare – engaging GPs for better outcomes

In this session you’ll hear about the initiatives of the icare Medical Office. With in-house staff who have experience and qualifications across the healthcare spectrum, the icare Medical Office work on projects to improve the delivery of healthcare to our customers and improve the long-term outcomes for workers and their employers.

We also proactively engage with the healthcare industry to improve awareness and knowledge of icare and workers’ compensation among this group where injured workers is a small percentage of their overall patient load.

Presented by Clayton Waters – icare Health Engagement Implementation Manager

Clayton has over nine years experience as an allied health professional. He is an exercise physiologist and has worked extensively with clients who sustained a workplace injury.

Clayton has also worked for a large healthcare company providing onsite services for businesses including health and wellness programs, employee health check-ups as well as occupational drug testing. He also conducting job task analyses for several companies including high risk industries such as mining.

Clayton joined icare in 2018 icare as Health Engagement Implementation Manager working with healthcare to improve awareness and education of the NSW workers compensation system.

Date and Time

Location

Quality Hotel Powerhouse Armidale

31 Marsh St

Armidale, NSW 2350

Australia

View Map

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