$0 – $47

How to respond to inbound customer complaints

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360 Cube

83 Wellington Street

#4

Saint Kilda, VIC 3182

Australia

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Presented by Jim's TradeNet

Few business owners like receiving customer complaints but, from time to time, it does happen. Poorly handled, a complaint can be a reputational disaster. Well-managed, however, it can turn your critics into your biggest fans. This hands-on workshop for business owners, managers, customer service and sales staff will show you how to quickly defuse client anger, get to the core of the complaint and keep a cool head at every step. Australia?s leading conflict resolution expert, Rebecca Carroll-Bell, will share proven techniques and an easy-to-follow ESP formula you can start using straight away on the phone, face-to-face or on email.


Tickets:

T$47 Tradenet Member ($T35 before 1 Aug 2017)

$35 Early Bird (before 1 Aug 2017)

$47 General Admission

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Date and Time

Location

360 Cube

83 Wellington Street

#4

Saint Kilda, VIC 3182

Australia

View Map

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