HIKM 2020 Tutorial 1 Introduction to building powerful conversational inter...

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Swinburne University of Technology

John Street

Hawthorn, VIC 3122

Australia

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Synopsis of the tutorial

The digital world is now turning conversational. The design and development of web applications have to focus on how to transform user experiences via building powerful, intelligent conversational interfaces. Chatbots are computer programs which conduct conversations with human users in natural language via auditory or textual methods, understand intents of users, and send responses based on business rules, domain knowledge, and multi-sourced data. It has been increasing popular to create custom chatbots to assist consumers answer questions, solve issues on their own, and automate routine tasks, which previously would involve intensive efforts from human agents.


You might be interested in building your own chatbot but asking where to begin. In this tutorial we will introduce basic concepts associated to AI enabled conversational bot applications, i.e. the chatbots, which include intents, entities, fulfillments, conversational flows etc. We'll also provide instructions to guide you through the process of building a question-answering chatbot from scratch for a healthcare domain. In this tutorial, together we will: -

  • Learn how to efficiently implement a Q&A functionality in natural dialogs by building powerful chatbots with Conversational AI
  • powered by Google Dialogflow (https://dialogflow.com).
  • Understand intents, entities, fulfillments, conversational flows, and conversational user experiences.
  • Learn how to start building your own chatbot in an hour with Google Dialogflow and leave with knowledge on how to build a fully
  • functional chatbot in your business context.
  • Learn alternative conversational AI platforms. What other tools are available and necessary to build and generate smart chatbots.

Intended audience

Beginners who are interested in incorporating conversational user interfaces in their existing or new consumer information systems, with or without a technical background.


Brief bio of the presenter

Dr Jue (Grace) Xie is a Research Fellow in the Computer Human Interaction and Creativity group within Faculty of Information Technology (FIT), Monash University. She is also a senior software engineer with 15 years practical experience in software architecture, distributed systems, mobile and web application design and development. Grace received her PhD in Information Systems from Monash University in 2012, specialised in mobile and web information systems, consumer health informatics,knowledge engineering and conversational AI innovation in digital health. She is also an enthusiastic educator, who has achieved Teaching Excellence in delivering multiple software engineering units within Monash FIT over six years. During the course of her
10-year academic career, Grace contributed significantly to 15 diverse interdisciplinary research projects within a number of research initiatives, including Monash Centre for Distributed Systems and Software Engineering, Microsoft Research Asia, Monash Centre for Organisational and Social Informatics, and most recently Monash Centre for Health Research and Implementation,where she develops mobile solutions and applies AI innovations in collaboration with medical professionals for improved healthcare. Her recent work in developing medical domain chatbot is pioneering in applying conversational AI and knowledge engineering technologies to address self-education and self-management needs of patients with chronic conditions.

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Swinburne University of Technology

John Street

Hawthorn, VIC 3122

Australia

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