$350

Handling initial customer enquiries

Event Information

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Location

Location

WeWork

6th Floor, 140 Creek Street

Brisbane, QLD 4000

Australia

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Brisbane workshop, 23 August / 8.30am-12pm

Designed for in-house customer service and call centre staff, this workshop will help everyone convert sales opportunities and deliver a positive customer experience.

We'll be discussing

  • response essentials,

  • appropriate language,

  • rapport building,

  • qualifying - the customer AND yourself

  • trust,

  • discovery questioning,

  • the presentation of solutions,

  • expectation management,

  • closing and more

Register now, or contact CX Training on 0404 266174 for more information

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Date and Time

Location

WeWork

6th Floor, 140 Creek Street

Brisbane, QLD 4000

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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