GP Practice Manager Event at St Vincent's Brisbane

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St Vincent's Private Hospital, Brisbane

411 Main Street

Kangaroo Point, QLD 4169


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Event description


We're hosting a special GP Practice Manager event on the topic: 'Digital communication in general practice today.'

Who is invited

General Practitioner Specialists, General Practitioner Practice Managers and Practice Manager teams. This is an RACGP accredited Category 2 event (Activity ID 102208).


In General Practice using text messaging, email and other digital means to communicate with patients is convenient, low cost and optimises the use of technology. In medical practices, it can however, create the potential for medico-legal issues to surface surrounding privacy, consent and cybersecurity in medical practices. Failure to take reasonable steps to protect health information may constitute a breach of the Australian Privacy Principles and may result in action taken by the Australian Privacy Council.

For practices that communicate with patients using digital channels, or those exploring its use, it's important practice managers understand relevant legislation and associated legal ramifications, particularly in relation to privacy, consent and cybersecurity.

This session aims to support Practice Managers in their role by identifying and explaining the relevant legislation with consideration to the ways digital channels can, if managed appropriately, be an effective communication channel with patients.

Following the session, attendees will be able to:

- Determine the appropriate RACGP standards for medical practice that apply.
- Develop policy and procedure outlines that govern effective use of digital communication.
- Analyse and reference the relevant legislation that applies to privacy, consent and cybersecurity.

Presenter: Anna-Maria Lafaro, Senior Associate, Minter Ellison


Anna-Maria's practice is primarily focused on managing pre-litigated and litigated medical malpractice claims. Her repertoire includes catastrophic injury claims and matters involving complex liability issues, complex multi-party contribution and apportionment issues, and/or significant quantum. Anna-Maria also has experience in managing secondary claims, including nervous shock, wrongful death, dependency and loss of consortium claims.

Anna-Maria has a special interest in health regulation and is expanding her practice in dealing with investigations by external regulatory agencies, including the Office of the Health Ombudsman and the Australian Health Practitioner Regulation Agency.

Anna-Maria is skilful in the conduct of coronial investigations and inquests in relation to health care related reportable deaths.

Anna-Maria provides various advice, including in relation to incident investigation, complaints management, capacity, consent, guardianship, technology and social media, statutory interpretation and privacy matters.
Anna-Maria regularly appears as advocate on behalf of clients at settlement conferences and mediations. Anna-Maria has also appeared as advocate on applications in the Supreme Court, District Court, Magistrates Court of Queensland and at QCAT and the Coroner's Court.


What can I expect?

An opportunity to network with your peers with complimentary canapés and refreshments (6.30pm arrival) followed by presentation commencing at 7pm. If you have specific dietary requirements, please let us know when you register online.

Can I register for other people?

Yes, you will need the person's full name, position, organisation and contact details to register on behalf of someone else.

Can I register more than one person?

Yes, you can enter up to three (3) individuals at a time. You will need each person's full name, position, organisation and contact details.

Can I update my registration information?

Yes, you can do so by clicking on the link in the event confirmation email that was sent to you when you registered. Or, log in to your Eventbrite account, go to your Tickets page and edit your order.

Can I cancel my registration?

Yes, log into Eventbrite, go to the Tickets page, and locate your order. View your order details and then select "Cancel Order" to cancel your registration. You and St Vincent's Private Hospital will receive an email confirming the cancellation.

Is it ok if the name on my ticket or registration doesn't match the person who attends?

No, the person who attends must match the name on the registration list which will be used to check-in at the event.

What are my transport/parking options for getting to and from the event?

There is complimentary parking onsite and we are close to public transport (ferry and bus). Find out more details via

How can I contact the organiser with any questions?

Please phone 07 3435 1615 or email

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St Vincent's Private Hospital, Brisbane

411 Main Street

Kangaroo Point, QLD 4169


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