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Giving Constructive Feedback Training Course

PD Training

Monday, 9 December 2019 from 9:00 am to 12:30 pm (AEDT)

Giving Constructive Feedback Training Course

Ticket Information

Ticket Type Sales End Price Fee Quantity
Course 25/11/2019 $544.50 $12.52

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Event Details

Positive and negative feedback must be given at the right time and place using the appropriate tools and techniques. Feedback, if provided properly, encourages the receiver to improve performance, reduce errors, develop positivity and increase loyalty to the organisation.

The PD Training Giving Constructive Feedback Training Course provides valuable knowledge and skill development which will allow you to give feedback that boosts the performance and attitude of your employees.

This highly valuable and effective training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth.

Learning Outcomes

  • Explain why feedback is essential
  • Use non-verbal messages
  • Interpret the speech and actions of people
  • Apply a framework for providing formal or informal feedback
  • Use descriptive language in delivering feedback
  • Describe six characteristics of effective feedback
  • Probe effectively
  • Stay neutral and rational
  • Be descriptive for easy understanding
  • Listen, accept and change
  • Provide feedback in real situations
  • Understand feedback definitions and terminology
  • Speak clearly
  • Use communication strategies
  • Understand the characteristics of effective feedback
  • Receive feedback graciously
  • Test the waters through role playing

 

Course Outline

Giving Constructive Feedback Training Course - Lesson 1 
Getting Started 
  • Icebreaker
  • Pre-Assignment Review
  • Workshop Objectives
Giving Constructive Feedback Training Course - Lesson 2 
Definitions 
  • Food for Thought
  • When Feedback is Needed
Giving Constructive Feedback Training Course - Lesson 3 
Speaking Clearly 
  • Being Descriptive
  • Staying Neutral
Giving Constructive Feedback Training Course - Lesson 4 
Communication Strategies 
  • Basic Skills
  • Probing
  • Non-Verbal Messages
  • Interpretation Exercise
Giving Constructive Feedback Training Course - Lesson 5 
Characteristics of Effective Feedback 
  • Six Characteristics
  • Formal Feedback Framework
  • Informal Feedback Framework
  • State Your Case
Giving Constructive Feedback Training Course - Lesson 6 
Receiving Feedback Graciously 
  • Receiving Feedback Graciously
Giving Constructive Feedback Training Course - Lesson 7 
Testing the Waters 
  • Scenario One
  • Scenario Two
  • Scenario Three
Giving Constructive Feedback Training Course - Lesson 8 
Wrapping Up 
  • Words from the Wise

 

Have questions about Giving Constructive Feedback Training Course? Contact PD Training

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When & Where


PD Training
4 National Circuit
Canberra, ACT 2600
Australia

Monday, 9 December 2019 from 9:00 am to 12:30 pm (AEDT)


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Organiser

PD Training

Learn more about our company, mission and value

We have over 400 expert trainers and training consultants across Australia, to ensure it is fast and easy for you to receive training that exceeds your expectations (you’ll be impressed at our speed and quality of service - test us out!).

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Courses Specialties:

Business Communications
Customer Service
Sales Training
Lean Six Sigma
Business Administration

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