Frontline Customer Service Communication Skills Workshop

Frontline Customer Service Communication Skills Workshop

By Tania Lee (Coach/Trainer & Assessor)

Date and time

Fri, 24 Mar 2017 9:00 AM - 9:30 AM AEDT

Location

Frankston Central

Frankston Frankston Australia

Refund Policy

Contact the organiser to request a refund.

Description

Your business could be a viral hit or a viral tragedy.

With the Advancements of Social Media came lightening speed communication of what your Customers experience. One slip up anywhere in your process line or frontine can mean your business is virally condemned overnight.

This fact alone creates urgency to ensure our frontline mangement & staff are competent communicators.

  • Do your staff know how to speak effectively to customers?
  • Do they connect?
  • Do they know why customer service is critically important?

2 Hour Workshop

This workshop will introduce your staff to effective frontline communication skills and the importance of customer relationships in order for your business to survive and for them to keep their jobs.

Let us ensure your business survives and grows into the future!

Workshop Outline

  • What is Customer Service & Why is it important?

  • Who are your customers?

  • Identifying Customer touch points

  • The customer experience (The good, the bad, the ugly)

  • Skills for Interpersonal Interactions

  • Role Plays: Handling different situations

For more information please email: info@getgoaustralia.com.au

or Call Tania Lee: 0415 813 211

OR...Perhaps you are more interested in:

- ALL SYSTEMS GO! - a DIY development course after work hours once a week;

- Training to be designed to your specific customers - we come to your place of business.

Copy this link: https://getgoaustralia.eventbrite.com.au

Check Out our Active Facebook Group for tips & strategies:

https://www.facebook.com/groups/CustomerServiceChampions/

Organised by

Tania Lee (Coach/Trainer & Assessor)

Tania Lee has been training & coaching in the workplace since 2007.

She is passionate about customer experience management and driving the principles of customer service excellence throughout organizations.

Tania can turn ordinary Customer Service workers into customer service professionals.

She is a strong promoter of improving Communication Skills being the key to building successful relationships.

She provides workplace training in Effective Communication, Soft Skills, and Emotional Intelligence in the workplace,  and has a strong background in quality management.

She believes "A business needs customers but customers may not be convinced they need your business. You must prove it!"

Using her approach to customer centricity Tania will show you that dynamic teams can power ahead in volatile markets turning your organization into leading champions of your industry.

Tania is an active VP Public Relations Officer for her local Toastmaster's club in Sydney.

Sales Ended