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Foundation Skills for Elite Personal Assistants and Executive Assistants

PD Training

Wednesday, 20 December 2017 from 9:00 am to 4:30 pm (AEDT)

Foundation Skills for Elite Personal Assistants and Exe...

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Ticket Type Sales End Price Fee Quantity
Course Ended $660.00 $33.76

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Event Details

Personal assistants, secretaries and executive assistants are some of the most important people in any organisation. This course empowers these workers with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Personal Assistants and Executive Assistants Training Course provides personal assistants and secretaries with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop skills like setting and managing meetings, basic project management concepts, setting priorities and communicating effectively with all levels of staff.

This practical 1-day professional development training course provides techniques you can really use! We look forward to welcoming you to a course in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta or Perth.  Please click on the Public Class tab below to view our Personal Assistant and Secretarial Skills course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Looking for something more advanced? Try the Advanced Skills for Elite PA's and Executive Assistants Course

Learning Outcomes

In this course, participants will:
 
  • Become highly organised using smart, efficient systems
  • Learn to manage time more effectively & strategically
  • Master prioritisation of time, complete all important tasks and help their manager do the same
  • Learn highly effective verbal and nonverbal communication techniques
  • Become more proactive and empowered in their role
  • Learn to communicate more effectively with their manager
  • Gain an insight into the importance of caring for themselves
  • Learn how to make the most of their 'Team of Two'


Course Outline

Foundation Skills for Elite Personal Assistants and Executive Assistants - Lesson 1 
The Effective PA 
  • Welcome
  • The skills and attributes of an effective PA/EA
  • Role Defined
  • Reflection
Foundation Skills for Elite Personal Assistants and Executive Assistants - Lesson 2 
Your winning style and how best to communicate with your Manager 
  • Step 1: LDP Review – Communication Evolution Tool
    • Understanding the Counsellor
    • Understanding the Coach
    • Understanding the Driver
    • Understanding the Advisor
  • Step 2: Adapt your Approach to be effective
    • Do’s and Don’ts when interacting with the Counsellor
    • Planning my future Communication strategies with “Counsellor’s”
    • Do’s and Don’ts when interacting with the Coach
    • Planning my future Communication strategies with “Coach’s”
    • Do’s and Don’ts when interacting with the Driver
    • Planning my future Communication strategies with “Driver’s”
    • Do’s and Don’ts when interacting with the Advisor
    • Planning my future Communication strategies with “Advisor’s”
  • Reflection
Foundation Skills for Elite Personal Assistants and Executive Assistants - Lesson 3 
Set up for Success 
  • Your Web of Influence
  • Key Personnel in Depth Template
  • Management (PIT) Personal Information Template
  • Reflection
Foundation Skills for Elite Personal Assistants and Executive Assistants - Lesson 4 
Working in Sync 
  • Email Management
  • Email Etiquette
  • Create the email however direct replies to someone else
  • Manage your inbox
  • Follow the READ principle and stay on top of your email
  • Manage your inbox with Flags and Rules
  • Reflection
Foundation Skills for Elite Personal Assistants and Executive Assistants - Lesson 5 
Time Management 
  • Block out times for your Manager
  • Organised Review and Preparation Times
  • Reflection
Foundation Skills for Elite Personal Assistants and Executive Assistants - Lesson 6 
Prioritisation to keep you on Track 
  • That’s a WRAP – getting it all done on time
  • WRAP Technique
  • Ranking Priorities
  • Anticipating Time for Tasks – using PERT
  • Beyond Goal Setting
  • The SMARTR Framework
  • Writing SMARTR Goals -- Template
  • SMARTR Goal Template
  • Additional Tips
  • Goals Deconstructed
  • Reconstruct your SMART goal
  • Reflection
Foundation Skills for Elite Personal Assistants and Executive Assistants - Lesson 7 
Meetings to run without a Hitch! 
  • Meeting Checklist
  • Meeting Checklist Template
  • Agenda Creation
  • Meeting Agenda Template
  • Keep the meeting on time - planned time interrupters
  • Minute Taking that you can understand
  • Composing your Minutes
  • What can you do to help yourself?
  • Reflection
Foundation Skills for Elite Personal Assistants and Executive Assistants - Lesson 8 
Reflections 
  • Create an Action Plan
  • Accountability = Action


 

Have questions about Foundation Skills for Elite Personal Assistants and Executive Assistants? Contact PD Training

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When & Where


Parramatta Absolute Offices
Suite 15, Level 2
103 George Street
Parramatta , NSW 2150
Australia

Wednesday, 20 December 2017 from 9:00 am to 4:30 pm (AEDT)


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