Fostering Trust Based Relationships - Cairns

Trust is the foundation of every successful team, partnership, and client relationship. This practical and engaging course gives participants the tools to build stronger, more authentic connections at work by understanding trust dynamics, recognising social styles, and adapting communication to reduce tension and increase rapport. Through proven frameworks such as the Trust Equation and the Social Styles model, learners develop the confidence to communicate effectively, navigate interpersonal differences, and foster a culture of openness, collaboration, and mutual respect. Whether you lead teams or work within them, this course will transform how you engage, influence, and build meaningful working relationships.

Who Should Attend

This course is ideal for:

• Managers, supervisors, and team leaders responsible for building strong working relationships
• Client-facing professionals, sales teams, and consultants seeking to increase trust and rapport
• Project managers and cross-functional team members who collaborate across diverse personalities
• HR professionals, coaches, and people-development specialists
• Anyone who wants to improve interpersonal effectiveness, communication, and relationship-building
• Employees working in high-stakes, high-collaboration, or stakeholder-driven environments

What You Will Learn

Participants will gain practical skills and insights, including:

Trust & Relationship Foundations

• The core components of trust: Credibility, Reliability, Intimacy, and Low Self-Interest
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• How trust influences communication, teamwork, and client success
• Common behaviours that strengthen—or destroy—trust

Understanding Social Styles

• How to recognise the four Social Styles: Analytical, Amiable, Expressive, and Driving
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• How assertiveness and responsiveness shape interpersonal behaviour
• Typical and back-up behaviours under tension, and how to respond effectively

Adapting Communication

• How to tailor messages to each social style to increase clarity and rapport
• Practical strategies for flexing your style to reduce tension and increase connection
• How to use behaviour-based observation to understand others objectively

Managing Interpersonal Tension

• How to recognise when tension is productive versus toxic
• Strategies for avoiding toxic relationship patterns across styles
• Practical techniques to return relationships to productive levels of collaboration

Applied Tools & Techniques

• The LEAP model (Listen, Empathize, Ask, Propose) for navigating resistance and conflict productively
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• Tools for demonstrating empathy and building shared agendas
• Practical steps for strengthening trust quickly and sustainably