Personal assistants are required to have a high level of interpersonal, planning, time management and problem solving skills. This popular course examines best practice behaviours and systems for productively contributing to a professional work team. You will learn practical tools and techniques to empower you to develop your workflow, organisational and interpersonal skills, and to engage with people at all levels of business.

What you will learn:

• Develop professionalism and understand why it is important for your business image and reputation
• Manage workplace interactions up, down and across organisations, including working with multiple managers
• Distinguish and understand diverse communication styles to improve your effectiveness
• Apply principles of effective communication though listening and questioning techniques
• Develop an assertive communication style
• Plan and schedule your workflow using time management and decision making skills
• Produce persuasive written communication

What you will get on the day:

• Workbook
• Lunch and refreshments
• Capped class size
• eCertificate

This course is ideal for:

Personal assistants or senior administrators looking to expand both their role and opportunities.

* Please note this training is run over 2 days ( 9am - 4.30pm each day)