Why is engaging consumers and stakeholders important?

Research identifies that when consumers are involved in the design and management of their care provision, the outcomes for them are improved. The Aged Care Quality Standards expect providers to engage with stakeholders.

This is evidenced by the Commission's Results and Guidance Document that includes 15 references to the way providers are expected to engage consumers, the community, and others in relation to Standards 3, 4, 5, 6, and 8. Engaging consumers in decisions that impact their health, safety, and wellbeing is essential for all providers.

Overview

This webinar will equip you with the knowledge and skills to develop and implement a comprehensive Stakeholder Engagement Plan that will primarily focus on consumers, their families/representatives, You will come away with a range of practical strategies to engage stakeholders associated with home care.

Learning Outcomes

By the end of this webinar course, you will be able to:

✔ Explain the key concepts of stakeholder engagement

✔ Identify stakeholder groups to engage

✔ Determine practical engagement strategies for each stakeholder group

✔ Develop a Stakeholder Engagement Plan

✔ Identify risks and opportunities in relation to stakeholder engagement

✔ Monitor and evaluate stakeholder engagement

Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

Who will benefit most from this webinar?

Managers, care/case managers, marketing team, service managers, quality managers, educators, supervisors and team leaders, chief executive officers, and members of the governing body. It would also be beneficial for those supervising care staff and non-clinicians who want to learn more about the importance of engaging consumers.

Benefits to providers and consumers

It will assist providers to meet the Aged Care Quality Standards by equipping the workforce to identify and manage stakeholder engagement. It will also equip attendees to minimize risks and maximize opportunities in relation to stakeholder engagement. Most importantly, this webinar is likely to lead to improved stakeholder engagement that has many flow-on benefits.

Date:

• 3rd February 2022

Times:

• 1.00pm - 4.00pm – New South Wales, Victoria, Tasmania and the Australian Capital Territory
• 12noon - 3.00pm Queensland
• 12.30pm -3.30pm - South Australia
• 11.30 -2.30pm - Northern Territory
• 10.00am - 1.00pm - Western Australia

Inclusions

• PDF of PowerPoint
• Downloadable workbook
• Downloadable tools and resources

Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone are optional

Investment: $ 397 plus GST

Views of previous attendees

• "I appreciate all the useful and relevant information that Lorraine provided" - Isabel Young (Case Manager, IPC Health)

• "Very informative and enjoyable course and content. It kept me engaged despite the delivery being online" - Tina Leonard (Community Services Planned Activity Coordinator, Mecwacare)

Facilitators:

• Lorraine Poulos - is a Registered Nurse, Grad Cert. Health Service Management, Fellow Case Management Society of Australia, Qualified Lead Auditor Quality Systems, Certificate 1V Workplace Training, and Education

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