El Capitan 101 OS X Support Essentials 10.11
Apple Certified Training
3 days of Professional Training. Lunch and refreshments provided
Apple Certification Exam Included
OS X El Capitan Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X El Capitan. This course is designed to give students a tour of the breadth of OS X El Capitan and the best methods for effectively supporting users of OS X El Capitan systems. The course is a combination of lectures and hands-on exercises that provide real-world experience. The Apple Certification Exam may be taken at the end of the course or at a later date. The cost of the exam is included in the course price.
- Installation and Configuration
- Install OS X El Capitan
- Setup and configuration
- OS X recovery
- OS X software updates
- User Accounts
- User accounts
- User home folders
- System security
- Keychain management
- File Systems
- File systems and storage
- FileVault 2
- Permissions and sharing
- File system troubleshooting
- Data Management
- Hidden items and shortcuts
- System resources
- Metadata and Spotlight
- File archives
- Time Machine
- Applications and Processes
- Application installation
- Document management
- Application management and troubleshooting
- Network Configuration
- Network essentials
- Advanced network configuration
- Network troubleshooting
- Network Services
- Network services
- Host sharing and personal firewall
- System Management
- Peripherals and drivers
- Print and scan
- System troubleshooting
Who should attend
- Help desk staff, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Mac computers
- Technical coordinators or power users who manage networks of computers running OS X, such as teachers and technology specialists who manage networks or computer labs
Knowledge of OS X and basic computer navigation
Everything required to complete the course. A laptop is provided for your use in the training room for the duration of the course.
A light lunch and refreshments are provided.
The course book is supplied for you to keep. (Value approx $65).
The cost of the certification exam is included, this may be taken at a later date (Value approx $275 inc GST).
Information about our venues including parking & transport map be viewed here.
We will send you a reminder prior to the course, please view our cancellation policy which can be viewed here. Please note there are late cancellation fees: within 72 hours a 50% fee and within 24 hours no refund.
Richard Gynes, MSc. ACT, ACTC, is an Apple Certified Trainer and service engineer. After studying design and photography Richard worked as a museum photographer in the UK, before moving to education.
His 25 years of experience in education includes: training teachers in video production, teaching photography and working as a Media Resources Manager in Secondary and Primary education. Since 2007 he has been conducting Apple Mac, iPad and software training in Australia.