$45

Disability Awareness Training

Event Information

Share this event

Date and Time

Location

Location

C.ex Urunga Golf & Sports Club

2 Morgo Street

Urunga, NSW 2455

Australia

View Map

Event description

Description

Disability Awareness Training in a Customer Service Environment A face to face workshop of 3 hours duration. The workshop includes group and experiential learning activities. Maximum of 20 participants per session.

Course Outline – High level • Accessible Tourism – The Demography • Types of Disabilities – Visible Vs Invisible • Language – Are you saying the right thing? • Behavior – What to do and when. • Etiquette – The key to the best service. • Legislation – Know your responsibilities.

Course Outcomes • Provides an insight into the people who make up the accessible tourism market • Allows the staff member to feel confident and comfortable when interacting with people with disabilities • Enables staff to provide a high level of service to people with disabilities • Creates a higher level of customer satisfaction • Reduces the risk of complaints being lodged under the Disability Discrimination Act • Helps to promote the business as a good corporate citizen

For more information, please contact:

Michael Grieve
Manager Economic and Business Development
Bellingen Shire Council
Ph: 02 6655 7306 Mobile: 0427798022

www.bellingen.nsw.gov.au

Share with friends

Date and Time

Location

C.ex Urunga Golf & Sports Club

2 Morgo Street

Urunga, NSW 2455

Australia

View Map

Save This Event

Event Saved