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Digital Transformation: Methodologies and Lessons from ANU

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Hotel Realm

18 National Circuit

Barton, ACT 2600

Australia

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The Digital Transformation Centre at the ANU will present their Digital Transformation methodology and operational highlights of their digital transformation programs at three breakfast briefing sessions in Canberra, Melbourne and Sydney.

Hear from Lakshmi West, Director, Service Improvement Group, ANU, about the Digital Transformation Methodologies being used by the ANU to deliver Customer Centric outcomes. Since 2009, Lakshmi has led the delivery of several University wide end-to-end business transformational change projects aimed at increasing productivity and improving customer experience.

Amanda Snashall, A/g Director, Digital Transformation Centre, ANU, will share some lessons and practical advice from her experience transforming key business processes through the application of LEAN process improvement techniques and agile Next-gen Forms development to improve service delivery across the University.

The breakfast briefings will address:

Session 1:
Digital Transformation Methodologies in a Customer /Citizen Centric world – Lakshmi West

  • Making your vision a reality by building a journey to a citizen centric integrated and automated service design and delivery
  • Building the business case and demonstrating ROI
  • Creating a crawl, walk run culture

Session 2:
Digital Transformation - Lessons and practical advice from Australia’s leading University – Amanda Snashall

  • UX and Customer Journey Mapping
  • Change Management and its role in a successful digital transformation deployment
  • Fostering an Agile environment

Agenda:
8:00 am - 8.20 am Registration, Tea & Coffee
8:20 am – 8:30 am – Introductions and Welcome
8:30 am – 9:00 am – Lakshmi West
9:00 am – 9:30 am – Amanda Snashall
9:30 am – 10:00 am – Q&A/Panel Discussion

NOTE:

Registrations, along with tea and coffee will start from 8:00 AM.
Sit down breakfast will be served while speakers commence from 8:30 am onwards.
For any questions or concerns including dietary requirements, please email us on marketing@intelledox.com at least one week before the events.

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Hotel Realm

18 National Circuit

Barton, ACT 2600

Australia

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