$149

Difficult Customers: Turning a Negative into a Positive

Actions and Detail Panel

$149

Event Information

Share this event

Date and Time

Location

Location

Master Builders Queensland

Level 1, 266 Ross River Road

Aitkenvale, QLD 4814

Australia

View Map

Refund Policy

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Event description
Short course: Boost your customer service skills to build repeat business and learn how to create win-win scenarios with difficult customers

About this Event

Customers; love them or hate them, the truth is businesses rely on them and at some stage everybody comes up against an unhappy one. How you manage this challenging situation can have far reaching ramifications. Positive interactions lead to happy customers, in-turn happy customers keep coming back and will also influence others to use your business. So how do you develop a win-win formula?

Our short course 'Difficult Customers: Turn a Negative to a Positive' will teach you how to have positive interactions with unhappy customers, creating a win-win scenario and in-turn building strong repeat business.

You’ll learn how to:

  • Remain calm during difficult situations.
  • Understand emotional temperature.
  • Process interactions with unhappy customers.
  • Build resilience; and
  • Improve your relationships beyond the workplace.

This course is relevant for business owners, all staff who come into contact with customers or those wanting to strengthen their customer service skills.

You will be provided with morning tea during the session.

Top Shelf Training pride ourselves on providing practical and meaningful courses, with up-to-date materials, run by experienced qualified trainers.

Meet the Trainers -

Elise Cabret

Helping others to learn new skills and grow in confidence is incredibly rewarding for me. My background is in the music industry, where coaching others in music, has resulted in a passion for teaching. Transferring those skills to the business realm, I enjoy breaking down difficult concepts into their simplest form, so that they can be easily understood by everyone. As a Trainer for Top Shelf Training; our aim is to create an engaging yet meaningful learning environment to ensure you are equipped to apply these skills in real life. I look forward to working with you soon!

Todd O’Donnell I am passionate about helping people build capability and make a difference through learning. With an extensive background coaching and training teams for over 25 years, I gain satisfaction helping people build their skills and become more productive and efficient with their work and in turn enrich their personal lives. I aim to create an engaging yet meaningful learning environment to ensure you are equipped to apply these skills in real life.

What Others Say

Stevi-Lee Hancock – Learning Professional

"You will not find a more dedicated learning and development professional. Learners will forget they're "being trained" as Todd facilitates enjoyable and engaging programs, while clients will be pleasantly surprised at the behavioural change and benefits learners bring back in the workplace. I can highly recommend Todd as a genuine and highly regarded training professional."

COVID SAFE

Due to the current pandemic, we may be required to change or cancel this course. We will contact you to arrange a new time and date for you to complete this course. Attendees cannot attend if they are unwell, have COVID-19 symptoms, have been overseas in the last 14 days, or have been in close contact with a confirmed case. If any of these apply to you at the time of the course, we are happy to discuss transferring your ticket to a new time or date. COVID Safe hygiene practices will be used and a COVID Safe Event Plan will be in place for this event, to ensure everyone's safety.

Share with friends

Date and Time

Location

Master Builders Queensland

Level 1, 266 Ross River Road

Aitkenvale, QLD 4814

Australia

View Map

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Save This Event

Event Saved