Difficult Conversations

We have all been awed by someone who always seems to know what to say and how to say it, in any situation. This competency is important in all areas of life. The ability to communicate with diplomacy and tact strengthens leadership by helping us manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team.

Yet for many people, face-to-face communication, especially when it becomes confrontational, is deeply uncomfortable. In fact, it remains one of the most common human fears. As the world continues to move at a fast pace, we are increasingly required to produce impromptu responses, a transition that many find challenging. We have all seen question-and-answer sessions spin out of control, leaving an otherwise strong presentation ending on a confusing and sometimes confrontational note.

At the completion of this workshop, participants will be able to handle confrontational questions and situations in a confident and diplomatic way, speak honestly and tactfully, stay in control, and use a proven responding method to help others find common ground when holding opposing viewpoints. The result is clearer conversations, stronger relationships, and greater confidence when it matters most.

Outline

• Learn to face the challenges of difficult questions through preparation
• Communicate positive messages verbally and non-verbally
• Stay in control of confrontational sessions
• Use an easy-to-follow method for responding to confrontational questions

Workshop Details

Date: Wednesday, 18th March 2026

Time: 12:00pm - 1:00pm AEST

Platform: Online via Microsoft Teams

Once you have registered, a link to log onto Microsoft Teams will be emailed to you closer to the workshop date along with instructions on how to join. The link will also be accessible through the online event page.

About Dale Carnegie Queensland

Dale Carnegie is a trusted name in professional development, with over 100 years history of excellence and a presence in over 90 countries. Impacting more than 9 million graduates globally, including professionals from 430 Fortune 500 companies, we lead the way in professional development. This workshop brings that legacy to life, offering you the tools and strategies to not only start strong but to sustain your success throughout the year.