Difficult Conversations Made Easy: A Script for Every Leader

Overview

Every leader knows difficult conversations matter — yet most avoid them, delay them, or handle them in ways that create defensiveness. This masterclass gives you a simple, repeatable approach to navigating performance, behaviour, and interpersonal issues with clarity and confidence. You’ll learn exactly what to say, how to say it, and how to maintain trust while addressing the real problem. This is a practical, “use it tomorrow” session built on the Conversation for Performance and Conversation for Growth elements of the Five Conversations Framework.

Five Takeaways

• Use a simple structure to handle any difficult conversation without anxiety.
• Diagnose whether an issue is behavioural, performance-related, or relational.
• Apply scripts that reduce defensiveness and promote ownership.
• Learn how to balance empathy with accountability.
• Leave with a clear plan for your next real-world conversation.

Who This Is For

Leaders, supervisors, HR, and anyone responsible for performance and behaviour.