$729.04

Difficult Conversations in the Workplace - 1 Day Course - Melbourne

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Leadership Directions -Melbourne

31 Queen Street

Level 7

Melbourne, VIC 3000

Australia

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Event description
Difficult Conversations in the Workplace - 1 Day Course

About this Event

As a manager, it inevitable that you will need to have conversations you would rather not. More often than not it is the tough conversations around poor performance or inappropriate behaviours we find the toughest.

It is critical that when you have these conversations you provide feedback that is constructive, clear, concise, and can actually be acted upon by your staff. Additionally, it is important to be able to those manage emotions that come with receiving constructive feedback. This course will give you confidence to recognise, plan for and manage these conversations. You will also be given the opportunity to practise using specific language and tone to overcome emotional or difficult behaviours during the conversation.

What you will gain:

  • Manage workplace interactions up, down and across organisations.
  • Recognise and manage difficult behaviours to achieve a positive outcome.
  • Plan and prepare effectively prior to delivering feedback.
  • Confidently provide structured, clear, concise, constructive and timely feedback.
  • Use effective listening and questioning skills to gain agreement and commitment.
  • Learn how to deal with high emotions during crucial conversations and frame up difficult conversations to get the best results.

What the course includes:

  • Lunch and refreshments
  • Hard copy workbook
  • Capped class sizes
  • eCertificate

Who should attend:

There are no suggested pre-requisites for this management course.

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Date and Time

Location

Leadership Directions -Melbourne

31 Queen Street

Level 7

Melbourne, VIC 3000

Australia

View Map

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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