Actions and Detail Panel
Designing Public Services for the Digital Age, Sydney
Mon. 24 October 2016, 9:00 am – 2:00 pm AEDT
The world is changing rapidly. New services and technologies have fundamentally changed the way people see public services. Rising demands, changing expectations with shrinking budgets require bold choices to be made. New ways of thinking. New ways of working. A fresh perspective on how organisations should operate.
FutureGov will build a business case for digital and design to be at the heart of the transformation work you're leading. One that spells out how radical reinvention can improve services while meeting the demands of budget constraints and rising service expectations at the same time.
Together we will explore a whole new kind of public service: one designed around citizens and built for the digital age. Through a series of keynotes, lightning talks and open discussions that you can shape, we'll share some real-life examples from both the private and public sector. Leaving you confident and ready to start the journey yourself.
09:00 - 09:30 - Registration, innovation and networking walls
09:30 - 09:45 - Introductions around the room
09:45 - 10:30 - Kick off from FutureGov's Dominic Campbell
10:30 - 11:20 - Lightning talks and breakout discussions
- Lisa Alonso Love and Greg Wells, Directors of ChildStory at the NSW Department of Family and Community Services
- Sarah Artist, Manager at Local Government NSW
- Kara DeFrias, Director of UX, White House Cancer Moonshot
- Neil Dunbar, Service Designer at Digital Transformation Office
11:20 - 11:40 - Morning tea
11:40 - 12:50 - World Cafe - round table discussions
- Robyn Cummins, Cerebral Palsy Alliance on World Cerebral Palsy Day and other innovative approaches
- Penny Webb-Smart, Digital Transformation and Service Design Consultant shares her experiences leading Service Reform NSW
- Gordon Bradford, Global Infrastructure Hub reflects on his building products in government
- Sean Rushby & Jonathan Yeates discuss Patchwork in NSW
- FutureGov's Harriet McDougall on service design in the family and domestic violence space
- Sarah Artist, Local Government NSW & Trudi Anderson, Marrickville Council on NSW council mergers
- Simone Ellis talks about the web app Aunty's House
12:50 - 13:15 - Wrap up
- Dominic Campbell, FutureGov
- William Murphy, Executive Director at Department of Premier & Cabinet NSW
We hope you can join us!
The FutureGov team
This is event is proudly part of the Spark Festival program.
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