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Designing better organisations

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Meld Studios

Level 6, Clarence Place

222 Clarence Street

Sydney, NSW 2000

Australia

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Organisations deliver more value if they align the needs of all stakeholders. Better organisations obsess less about the short-term bottom line or delighting customers at organisational cost, but align their purpose, behaviours, ways of working, culture and outcomes to the needs of customers, staff, shareholders, society and the environment.

Join us for a lively panel discussion about how these organisations are thinking and working differently.

On the panel will be:

  • Andrew Dadswell, Senior Manager, Financial Capability, ASIC
    Andrew is currently leading the Next Gen MoneySmart project, to help Australians take control of their financial lives by building a human-centred and measurable online service.

    Andrew has worked in the field of financial education for 15 years with a background across communications and finance and he leads a team of project leaders and insights providers across service design, financial education, communications, social media, behavioural insights and data analytics.

  • Matthew Bowen, PACE, ING
    Matt is an experienced customer & technology professional with a passion for making the digital experience a ‘human’ one. With a background in marketing and a bias to challenger brands, Matt’s passion lies in helping companies scale through purpose-led product development that solve real customer problems. Matt is in his flow when coaching teams that commit to testing assumptions, validating their hypotheses and follow evidence trails to their potential.

  • Iain Barker, Co-founder of Meld Studios
    Iain has written extensively about the relationship between of organisational purpose, culture and customer experience.

  • Karina Smith, Principal at Meld Studios
    Karina has worked with many complex organisations to enthuse human-centred ways of working into the organisation, and has spoken about organisation design recently in the US and Europe.

This event will be held under Chatham House Rules. No formal media reporting is permitted.

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Meld Studios

Level 6, Clarence Place

222 Clarence Street

Sydney, NSW 2000

Australia

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