Design Sprints – Validating Ideas in 5 Days

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155 Queen Street

Brisbane City, QLD 4000


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Design Sprints combine the best of design thinking and Lean-Startup methodologies.

This session will describe a basic framework for CX design sprints based on the phases of Lean-Startup: Build, Measure, Learn.

Sprints are ideal because they minimise waste in the design and validation process— design sprints force you to work quickly, cheaply, and with your end users in mind. It’s practically impossible to blow budgets because you physically don’t have enough time. It’s awesome!

This event will be perfect for anyone wanting to introduce CX or design sprints to their organisation, especially if they have a shoestring budget.

/// what you will learn:

  • What you’ll need to facilitate your own CX design sprint

  • The broad framework you’ll follow over the course of your sprint

  • The activities you’ll complete and artefacts you’ll create

  • The people you need to invite to each session

/// the speaker:

Francois is fascinated by the ways technology, user experience, and thoughtful design can motivate people to engaging on a deeper and more meaningful level with products and services. He is passionate about helping clients grow their businesses and build trust with their customers by finding out exactly what makes them tick—whether it’s the right product strategy, customer experience, or service.

He is the founder and editor of learnthinkdesign.com, a new blog dedicated to all things product, innovation, and service design and strategy.

Francois speaks about his love for CX as ‘the difference between working with a business and going, ‘meh’, versus engaging one that's attuned to your needs and always looking for new ways to delight you. CX is making the world a better, more interesting, and fun place - what’s not to love?’.

/// lucky door prize:

Francois is offering a free one-hour consultation with a lucky winner chosen at random to workshop problems at their organisation that are suitable for a design sprint.

/// how will you feel after the meet up:

  • If you are a 2-4 out of 10 in the subject given, you should be 6-7 out of 10

  • Pumped (and perhaps a little tipsy if you went hard on that wine) and clear on why you should bother in applying CX techniques back to your business.

/// who should attend:

  • Start-ups, agencies and entrepreneurs who want to learn more about customer experience and its benefits.

  • CEOs and founders of established small to large organisations who have faced challenges gaining and maintaining customers or who need help understanding their customers’ needs and desires.

  • UX, CX, UI and Marketing professionals who would like a more holistic approach to their projects.

  • Anyone passionate about innovation, design thinking and CX, who is willing to do things differently.

///cool things we’ll give you:

  • Door prizes (if given by speaker/sponsors) so don’t forget your business cards

  • Pizza, wine, beer and water

  • Things to think about…a lot of them!

  • Free cuddles

/// what do we need from you:

  • Since we don’t want you to be ‘hangry’, we are asking for a $20 ticket fee ($10 early bird for the first 10 tickets) to cover for food, drinks and planning

  • An open mind (don’t worry, we won’t make you try anything dodgy) to absorb the ideas received

  • Willingness to apply the knowledge provided

  • Your email address if you would like to be notified of other Purposeful CX events coming your way

  • Your input on the topics you would like to see from us in the future

  • A selfie or photo with the #purposefulcx event hashtag published on social media or; a written review on meetup.com/purposefulcx so more peeps can know about our events

  • Oh…and an empty tummy to enjoy the yummy pizzas that will be served ;)

/// the experience:

· 6:30-7:00: pizza and drinks. You will meet with likeminded people who, like you, want to find a clear path to success in business while being more human-centric and using CX as a channel for it.

· 7:00-7:45: presentation

· 7:45-8:15 pm Q’s and A’s and door prizes

· 8:30: bye byes, group photos and cuddles for those who need one (just ask!)

/// rules of engagement & RSVP:

  • We will start presentation at 7:00 pm pm sharp and will do everything possible to finish around 8 so you have some extra time for Q’s and A’s and extra networking

  • It is completely forbidden to hand out business cards in batches at this event

  • All attendees will automatically our business card draw on the day to have a chance to win great prizes!

  • Ticket sales closes on at 5 PM on the day of the event. Tickets can be sold on the spot (cash only) or via meetup/Eventbrite.

  • We will take photos and videos of the event for further promotions. If you have any issues with this, please let any of the crew members know.

/// our Philosophy:

We want to make CX knowledge accessible to everyone and make the world a better place. 25% of our profits go to society.

///call for Volunteers & Sponsors

  • To ensure our #purposefulcx events are run as professionally as possible we're recruiting volunteers for the following roles for this and future months:

  • Greeters: We'd like to have three (3) people help with check-in. We need one person to be downstairs welcoming attendees into the building.

  • Icebreaker: We need some to print nametags on the afternoon of each #purposefulcx. The volunteers will ideally have access to a colour printer and cost of printing will be refunded.

  • Social Media: We need someone to manage our social media during the even

  • Photographers: we need one photographer with a professional camera like Nikon, Canon or similar to take photos we can post the next day

  • Caterer: we need someone to look after the pizza, drinks, etc and ensure its all served and packed away.

  • Videographer: we need one person to take videos of the event, Q+A’s, testimonials for us to post for future events.

  • Contributors and Sponsors: If you represent or know a company that has products, services or other things you'd like to offer to the #purposefulcx community, this month or for future events please email alewiecek@sqrone.com.au and if appropriate we'll make your contributions known to event attendees and to those on our mailing list.

The cost of the ticket for volunteers will be waived.

///a big thank you to:

Fishburners who have provided the space for our event. Fishburners is Australia’s largest community of tech startups and a not for profit organisation. They support over 300 startups in their communities in Brisbane and Sydney and host more than 500 events around Australia. They offer a free one week trial which you can take up here: www.fishburners.org (http://www.fishburners.org/)

See You There!

Thanks in advance to everyone, and again we're really looking forward to seeing what they great #purpusefulcx community has to offer.

I hope to see as many of you there as possible!

Ale Wiecek

Empathy Chief Officer & Organizer

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155 Queen Street

Brisbane City, QLD 4000


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