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Delivering Constructive Criticism Training Course

PD Training

Friday, 15 December 2017 from 9:00 am to 4:30 pm (AEDT)

Delivering Constructive Criticism Training Course

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Ticket Type Sales End Price Fee Quantity
Course Ended $660.00 $33.76

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Event Details

Providing criticism, even when positive, is one of the most challenging tasks for anyone. This training course in delivering constructive criticism provides participants with valuable knowledge and skills to help them easily and productively provide criticism.

The PD Training Delivering Constructive Criticism Training Course provides an insight into what makes criticism work. It includes planning and preparing for a critique using techniques that ensure that the person receiving the criticism is motivated to rectify past mistakes and work towards improvement.  Learn skills like reading body language, when and where to give a critique, correct tone and much more.

This dynamic and practical training course is now available throughout Australia, including Brisbane, Parramatta Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.

Learning Outcomes

 

  • Determine the right place to give feedback
  • Consider informal feedback
  • Gather facts on the issue
  • Practice tone
  • Criticise in private, praise in public
  • Create a safe environment for providing criticism
  • Monitor body language
  • Develop understanding and active listening
  • Be collaborative
  • Check emotions and outbursts
  • Diffuse negative emotions including anger
  • Understand what not to do

 

Course Outline

Delivering Constructive Criticism Training Course - Lesson 1 
Getting Started 
  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan
Delivering Constructive Criticism Training Course - Lesson 2 
When Should Feedback Occur? 
  • Repeated Events or Behaviour
  • Breaches in Company Policy
  • When Informal Feedback Has Not Worked
  • Immediately After the Occurrence
  • Case Study
Delivering Constructive Criticism Training Course - Lesson 3 
Preparing and Planning 
  • Gather Facts on the Issue
  • Practice Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Case Study
Delivering Constructive Criticism Training Course - Lesson 4 
Choosing a Time and Place 
  • Check the Ego at the Door
  • Criticise in Private, Praise in Public
  • It Has to Be Face to Face
  • Create a Safe Atmosphere
  • Case Study
Delivering Constructive Criticism Training Course - Lesson 5 
During the Session (I) 
  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Case Study
Delivering Constructive Criticism Training Course - Lesson 6 
During the Session (II) 
  • Set Goals
  • Be Collaborative
  • Ask for a Self-Assessment
  • Always Keep Emotions in Check
  • Case Study
Delivering Constructive Criticism Training Course - Lesson 7 
Setting Goals 
  • SMART Goals
  • The Three P's
  • Ask for Their Input
  • Be as Specific as Possible
  • Case Study
Delivering Constructive Criticism Training Course - Lesson 8 
Diffusing Anger or Negative Emotions 
  • Choose the Correct Words
  • Stay on Topic
  • Empathise
  • Try to Avoid 'You Messages'
  • Case Study
Delivering Constructive Criticism Training Course - Lesson 9 
What Not to Do 
  • Attacking or Blaming
  • Not Giving Them a Chance to Speak
  • Talking Down
  • Becoming Emotional
  • Case Study
Delivering Constructive Criticism Training Course - Lesson 10 
After the Session (I) 
  • Set a Follow-Up Meeting
  • Make Yourself Available
  • Be Very Specific with the Instructions
  • Provide Support and Resources
  • Case Study
Delivering Constructive Criticism Training Course - Lesson 11 
After the Session (II) 
  • Focus on the Future
  • Measuring Results
  • Was the Action Plan Followed?
  • If Improvement is Not Seen, Then What?
  • Case Study
Delivering Constructive Criticism Training Course - Lesson 12 
Wrapping Up 
  • Words from the Wise
  • Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
Have questions about Delivering Constructive Criticism Training Course? Contact PD Training

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When & Where


Melbourne Karstens
123 Queen Street
Melbourne, VIC 3000
Australia

Friday, 15 December 2017 from 9:00 am to 4:30 pm (AEDT)


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PD Training

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