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Dealing with Difficult People

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Perth

Perth, WA 6000

Australia

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Dealing with Difficult People


https://www.paramountplus.com.au/training/dealing-with-difficult-people-training/

The hardest aspect in any business, small, big, old, or new, is often the direction of people. Typically, the toughest businesses to handle are the ones that rely heavily on customer relations and the ones that require a large number of employees to operate. Many facets of business can be controlled or predicted except the capriciousness of people. In actuality, the father of quality management, Edward Deming, is quoted to have stated that "individuals can face just about any problem except the issue of people". People can deal with almost anything in their lives it seems, from illness, the loss of a job, declining business, and even natural disasters. The 1 thing that people can't seem to address is difficult people in their lives and in the workplace.

Objectives covered in the Dealing with Difficult People Training
During this one-day session, you will teach participants:
How their attitudes and actions affect others
New and effective techniques for dealing with difficult people
Coping strategies for dealing with difficult people and difficult situations
How to identify times when they have the right to walk away from a difficult situation
Strategies for Managing and Dealing with Anger
More modules for dealing with difficult people custom group training

Dealing with Difficult People Training Summary
Some people just seem to have a gift for getting along with other people. It seems like second nature for them to have the ability to diffuse conflicts and to control difficult conditions. By studying and internalizing basic methods and skills, you also will have the ability to master the art of dealing with difficult people and be able to make a challenging situation work to your benefit. This training session will equip you with the essential skills, techniques, and mindset you'll need in order to have the ability to manage yourself in difficult situations. It will also increase your proficiency in advanced communication skills so you might be able to bridge any gap, build rapport, and diffuse conflicts instead of adding fuel to the fire. Different personality and behavioral forms will also be discussed so that you may find it easier to get a read on people and be able to provide solutions suited to each behavioral type. This training session will be invaluable to you if you are in touch with individuals on a day to day basis as it will equip you with the knowledge and the skills that you need in order to be able to smooth transaction procedures and any interaction that you might have throughout the day.

This particular training session will open your eyes to the ways that you may personally be contributing to these issues in the workplace and in your personal life and will provide you some tips and suggestions on ways to adopt certain strategies to counter these problems. Training and workshops are available in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, Perth, and Darwin.
We will also have the ability to deliver an unique and customizable training session to suit you and your teams specific needs.

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Perth

Perth, WA 6000

Australia

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