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Dealing With Difficult People in the Workplace

PD Training

Friday, 11 October 2019 from 9:00 am to 4:30 pm (AEDT)

Dealing With Difficult People in the Workplace

Ticket Information

Ticket Type Sales End Price * Fee Quantity
Course Ended $726.00 $16.51
* Prices include GST

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Event Details

Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.

In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.

This enlightening personal development course is available in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth, or via instructor-led training online.

Learning Outcomes 

In this course participants will:

  • See conflict as a type of communication
  • Benefit from a confrontation
  • Prevent re-occurring problems
  • Get focused on solutions
  • How to deal with your own and other peoples anger
  • Deal with relationship issues
  • Use the three step conflict resolution model
  • Understand other people’s behaviours and motives
  • How to de-stress when things get ugly
  • Identify root causes of difficult behaviour
  • Counter negativity with positivity
  • Use assertive anger in a positive manner


Course Outline
Dealing With Difficult People in the Workplace - Lesson 1 
The Three Ds 
  • Welcome
  • What do we find challenging about others?
  • Diversity, Divergence and Division
  • The Relationship Spectrum
  • Reflection
Dealing With Difficult People in the Workplace - Lesson 2 
It all starts with me 
  • My Profile
  • My Response
  • Reflection
Dealing With Difficult People in the Workplace - Lesson 3 
Communication is Key 
  • Dealing with Passive and Aggressive Behaviour
  • Responding Assertively
  • Reflection
Dealing With Difficult People in the Workplace - Lesson 4 
Dealing with Particular Behaviours 
  • Bullies
  • Discrimination
  • Gossips
  • Dealing with Particular Types of Behaviour
  • Reflection
Dealing With Difficult People in the Workplace - Lesson 5 
Reasonable and Unreasonable Managers 
  • Reasonable Management Action
  • Emotional Intelligence and Difficult Managers
  • Reflection
Dealing With Difficult People in the Workplace - Lesson 6 
Self-Preservation 
  • Monitoring signs of stress
  • Allies and Mentors
  • Tips for Dealing with Challenging People
  • Reflection
Dealing With Difficult People in the Workplace - Lesson 7 
Reflections 
Have questions about Dealing With Difficult People in the Workplace? Contact PD Training

When & Where


PD Training
4 National Circuit
Canberra, ACT 2600
Australia

Friday, 11 October 2019 from 9:00 am to 4:30 pm (AEDT)


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Organiser

PD Training

Learn more about our company, mission and value

We have over 400 expert trainers and training consultants across Australia, to ensure it is fast and easy for you to receive training that exceeds your expectations (you’ll be impressed at our speed and quality of service - test us out!).

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Courses Specialties:

Business Communications
Customer Service
Sales Training
Lean Six Sigma
Business Administration

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