Actions and Detail Panel
Dealing with Difficult Calls (Professional Development)
Wed. 29 November 2017, 10:00 am – 1:30 pm AEDT
A must-attend workshop for phone-based workers that are the first point of contact for service users and customers.
In this 3.5 hour workshop you’ll learn to:
Set boundaries with callers
Use strategies to help you deal with challenging callers
End calls professionally
Collect information you need from callers
Understand and manage the stress you may feel after taking a challenging call.
Time: 10:00am – 1:30pm
Venue: WIRE 372 Spencer St, West Melbourne
Cost: $99 (incl. GST)
For workshop details or enquiries about in-house training, call Libby Jamieson (03) 9348 9416 (#4) or email email@example.com
For phone bookings or billing enquiries, call Kate Whiting (03) 9348 9416 (#6) or email firstname.lastname@example.org