$99

Dealing with Difficult Calls (Professional Development)

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WIRE - Women's Information

372 Spencer Street

West Melbourne, VIC 3003

Australia

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Description

A must-attend workshop for phone-based workers that are the first point of contact for service users and customers.

In this 3.5 hour workshop you’ll learn to:

  • Set boundaries with callers

  • Use strategies to help you deal with challenging callers

  • End calls professionally

  • Collect information you need from callers

  • Understand and manage the stress you may feel after taking a challenging call.

Time: 10:00am – 1:30pm

Venue: WIRE 372 Spencer St, West Melbourne

Cost: $99 (incl. GST)

For workshop details or enquiries about in-house training, call Libby Jamieson (03) 9348 9416 (#4) or email training@wire.org.au

For phone bookings or billing enquiries, call Kate Whiting (03) 9348 9416 (#6) or email finance@wire.org.au

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Date and Time

Location

WIRE - Women's Information

372 Spencer Street

West Melbourne, VIC 3003

Australia

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