$697.39

Dealing with Difficult Behaviour - 1 Day Course - Sydney

Actions and Detail Panel

$697.39

Event Information

Share this event

Date and Time

Location

Location

Odyssey Training - Melbourne

31 Queen Street

Level 7

Melbourne, VIC 3000

Australia

View Map

Refund Policy

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Event description
Dealing with Difficult Behaviour - 1 Day Course

About this Event

Dealing with “difficult people” in the workplace is unavoidable. However, it begins with recognising there are no difficult people – there are only “people”, and sometimes people exhibit difficult behaviours. While you cannot change other people, this course will empower you to deal with difficult behaviours by recognising and understanding the intents behind them and responding assertively.

What you will learn:

  • Recognise difficult behaviours and the intents that drive them
  • Select the best strategies to deal with different types of behaviours
  • Take action by using assertive communication techniques to deal with difficult behaviours
  • Use behavioural-based language to make your point clearly
  • Understand and manage the emotional processes that both you and the person exhibiting the difficult behaviour may experience

What you will get on the day:

  • Workbook
  • Lunch and refreshments
  • Capped class size
  • eCertificate

This course is ideal for:

Anyone who encounters strong personalities or challenging behaviours in the workplace when dealing with difficult co-workers, customers, suppliers, managers or staff.

Share with friends

Date and Time

Location

Odyssey Training - Melbourne

31 Queen Street

Level 7

Melbourne, VIC 3000

Australia

View Map

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Save This Event

Event Saved