Full day workshops will be delivered as two half-day sessions over a period of two weeks. These interactive trainings have been designed to encourage the practical implementation of learned skills, an opportunity for repetition and reflection before the second part of the workshop takes place. You will receive a Certificate of Attendance
Dealing with Complaints
Facilitator: Dean Evans
Date:10th and 17th March 2017
Time: 9:00am - 1:00pm
Venue: General Practice SA
Costs: $349 per person (includes morning tea)
In this workshop you will learn:
- Receiving and dealing with complaints
- Barriers to dealing with complaints
- Effective complaint handling principles
About the facilitator
Dean’s career has spanned more than 20 years in the Public and Private Health sector covering an extensive history of operational management, service delivery and clinical leadership roles.
The ongoing passion he has for working with today’s Leaders and Managers is something he feels truly privileged to do.
Dean has been delivering training, coaching and mentoring in Leadership Strategy and Performance Psychology for more than 6 years; passing on the simple secrets he’s learnt to help emerging Leaders and experienced Managers avoid the pain of burning out in the fast-paced modern business world.
Parking is available on site.