De-escalating Conflict and Aggression

Event Information

Share this event

Date and Time

Location

Location

Evolve Events

150 Hay Street

#Suite 9

Subiaco, WA 6008

Australia

View Map

Event description
De-escalating Conflict and Aggression

About this Event

We are migrating our ticketing for Semester 2. To register for this course please go here.

Preventing violence and defusing volatile situations.

Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

This popular course provides tools and techniques to empower participants to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.

While this course may be valuable for people from any walk of life, it is particularly valuable for those working in customer service or public facing roles, along with anyone in human services or working in a high-pressure environment.

We will explore:

  • Conflict styles
  • Understanding triggers
  • Responding to emergencies
  • Self awareness and calming
  • The role of body language
  • Positive framing
  • Defusing skills

This course includes:

  • Engaging, up-to-date materials.
  • Take-home reference package and free online resources.
  • All day catering and beverages - with dietary needs catered for.
  • Post-course contacts for help and advice.
  • Certificate of attendance.

OTHER COURSES

You may also be interested in the following courses:

Advanced De-escalation Skills - 23 May

Professional Boundaries - 18 June

PRICES

Standard | $285

Corporate and Government

Non-Profit/ Individuals | $185

Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals

Concession | $125

Concession Card Holders paying as individuals

VENUE

Evolve Events

Suite 9, 150 Hay Street

Subiaco 6008

Click here for further details regarding parking, transport and location.

Our venue is wheelchair accessible, including toilets. However, if you have any special access needs or would like any support or adaptations to make learning easier for you, please let us know.

Share with friends

Date and Time

Location

Evolve Events

150 Hay Street

#Suite 9

Subiaco, WA 6008

Australia

View Map

Save This Event

Event Saved