$713.90

Data Analysis for Contact Centres - Sydney

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Location

Rydges Hotel

389 Pitt Street

Sydney, NSW 2000

Australia

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

COPC® Data Analysis for Contact Centres will teach you techniques used by some of the world's most successful companies to analyze their contact center as well as other factors affecting the customer experience. This hands-on workshop is designed to equip managers, team leaders, quality and workforce management staff with new skills in practical data analytics that can be immediately applied in your CX operations.

You will learn:

  • How to identify performance vs integrity outliers
  • Measure the strenght of the correlation between variations
  • How to measure centre wide efficiency
  • How to quantify variation and use data to manage outliers
  • How to use data to determine performance trends
  • What targets should be used
  • How to use data to set targets
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Date and Time

Location

Rydges Hotel

389 Pitt Street

Sydney, NSW 2000

Australia

View Map

Refund Policy

Refunds up to 30 days before event

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