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Cyara Conversation Club Phoenix
Tue. 27 September 2016, 4:00 pm – 7:00 pm GMT-07:00
We're looking forward to seeing those of you that have already registered. If you didn't register - there's still time. Join the Conversation tomorrow evening. More about the The Conversation Club...
The Cyara Conversation Club is a quarterly forum where business and technology leaders meet and exchange ideas in a relaxed setting. There are no presentations, no PowerPoint. We suggest a topic of conversation in advance and industry experts are available for your questions.
The Cyara Conversation Club is a place for those who are innovating in CX, those already in the planning, and those thinking about the effort required to innovate flawlessly. Be a part of this club and make your mark.
The topic for this Conversation Club will be utilizing a Virtual Agent.
A Virtual Agent enables an organization to automate and simulate agent-related tasks in a testing cycle. Cyara Virtual Agent (CVA) provides the ability to scale to thousands of emulated agents without requiring significant hardware or physical resources to complete agent activities.
Use CVA to perform tasks like:
- Answer call
- Release call
- On hold
- Attach data
- After call work
Testing utilizing the CVA also provides end to end capability and reporting.
Who should attend: Head of CX: Operations, Customer Experience, Contact Centres, Strategy, CTO, IT, Solution Architects, and System Engineers.
Our next location is Charlotte, North Carolina and we'll be there in October. Watch for details of the exact date and also for more locations to come.