Actions and Detail Panel
Cyara Conversation Club Melbourne
Thu. 29 September 2016, 4:00 pm – 7:00 pm AEST
The Cyara Conversation Club is a quarterly forum where business and technology leaders meet and exchange ideas in a relaxed setting. There are no presentations, no PowerPoint. We suggest a topic of conversation in advance and industry experts are available for your questions.
The Cyara Conversation Club is a place for those who are innovating in CX, those already in the planning, and those thinking about the effort required to innovate flawlessly. Be a part of this club and make your mark.
The topic for this Conversation Club will be utilising a Virtual Agent.
A Virtual Agent enables an organisation to automate and simulate agent-related tasks in a testing cycle. Cyara Virtual Agent (CVA) provides the ability to scale to thousands of emulated agents without requiring significant hardware or physical resources to complete agent activities.
Use CVA to perform tasks like:
- Answer call
- Release call
- On hold
- Attach data
- After call work
Testing utilising the CVA also provides end to end capability and reporting.
Who should attend: Head of CX: Operations, Customer Experience, Contact Centres, Strategy, CTO, IT, Solution Architects, and System Engineers.