$66

CX Mastery - The 10 Principles to Dominate Your Market

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Huntingdale Golf Club

Windsor Avenue

Oakleigh South, VIC 3167

Australia

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Refunds up to 7 days before event

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Customer Appreciation is the No.1 profit centre in your business. The CX Mastery workshop will introduce you to the new standard of customer appreciation - Appreciation Certified™. This new benchmark for service excellence is changing the way leading companies engage with their most valuable assets: their team and their customers.

In this 1/2 Day workshop you will discover the 10 principles that define service excellence and explore the individual responsibilities of your team to deliver beyond your clients' expectations. Optimising revenue and margin is directly linked to service excellence, the better you serve the more you earn.

Very few companies have the correct customer insights that enable them to define their point of difference and benchmark their service standards. In this workshop you will discover how No.1 companies define their culture and how they engage their teams in delivering 10/10 service excellence.


This workshop is limited to a small group of 14 participants only, allowing Darrell to work directly with attendees.

For any queries, contact Lisa Dempsey (Communications), lisad@saguity.com or phone: 03 8548 1888.

Morning Tea provided, please advise Lisa of any dietary requirements.

www.saguity.com

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Date and Time

Location

Huntingdale Golf Club

Windsor Avenue

Oakleigh South, VIC 3167

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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