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Cut Through The Omni-Channel Maze - Workshop

Fifth Quadrant

Tuesday, 22 August 2017 from 8:00 am to 11:00 am (AEST)

Cut Through The Omni-Channel Maze - Workshop

Registration Information

Type End Quantity
Executive Pass
Includes one seat, breakfast, workshop materials, & networking.
Ended Free  

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Event Details

Cut Through the Omni-Channel Maze

Today’s customers expect organisations to deliver an integrated, seamless, consistent and personalised experience across all available channels. However, many organisations have not yet laid down the core foundations, which are necessary for delivering the omni-channel experience to meet those expectations.

Share your channel integration journey, hear how others have overcome key barriers and implemented a successful omni-channel strategy, exchange best practices, and broaden your network of professionals who share the same goals and challenges.

Key Take-Aways

With this topic becoming business critical, join a diverse group of customer experience executives to map out the steps in the journey to omni-channel success including:

  • Creating a customer centric culture
  • Enabling cross functional collaboration
  • Fixing core processes that do not function effectively from the customers point of view
  • Identifying talent gaps and people who have the customer in their DNA
  • Activating insights from customer journey maps, VoC programs and other feedback loops
  • Building a technology roadmap
  • Leveraging data to enable intelligent customer engagement

Workshop will be led by, Dr. Steve Nuttall, Head of CX Research at Fifth Quadrant with representatives from Bold360 available to help guide your business on its journey.

Bold 360

Have questions about Cut Through The Omni-Channel Maze - Workshop? Contact Fifth Quadrant

When & Where

Royce Hotel Melbourne
379 Saint Kilda Road
Melbourne, VIC 3004

Tuesday, 22 August 2017 from 8:00 am to 11:00 am (AEST)

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Fifth Quadrant

Fifth Quadrant is Australia's Leading Customer Experience Consulting, Research and Design Company. 

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