$249

Customer Service Workshop

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Location

Royal Coach Hotel Boardroom

24 Dequetteville Terrace

Kent Town, SA 5067

Australia

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Refund Policy

Refund Policy

Refunds up to 7 days before event

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Event description

Description

Customer Service Workshop

Each and every one of us serves customers, whether we realise it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

What outcomes can I expect of the Creative Problem Solving workshop?

Define what customer service means in relation to all your customers, both internal and external

Recognise how your attitude affects customer service

Identify your customers’ needs

Use outstanding customer service to generate return business

Build good will through in-person customer service

Provide outstanding customer service over the phone

Connect with customers through online tools

Deal with difficult customers

Understand when to escalate a difficult situation


What can I expect when I attend a workshop

Training manuals and stationary will be provided

Maximum of 8 people per workshop

An experienced trainer will facilitate the face to face workshop

The opportunity to meet and share experiences with like-minded people

Learning from a range of sources including PowerPoint presentations, activities and group discussions

Receive a certificate of completion

One free 30 minute follow-up consultation to discuss your successful use of the improved soft skills in your workplace.

Refreshments including lunch will be provided.

Expect a 9am start and to finish at 4pm

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Date and Time

Location

Royal Coach Hotel Boardroom

24 Dequetteville Terrace

Kent Town, SA 5067

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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