Customer Service Training || Melbourne || 7 February 2017
$80
Customer Service Training || Melbourne || 7 February 2017

Customer Service Training || Melbourne || 7 February 2017

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Hoppers Crossing Club

180-200 Pannam Drive

Hoppers Crossing, VIC 3029

Australia

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EXCEPTIONAL CUSTOMER SERVICE STARTS HERE

DWS Hospitality Specialists in conjunction with Community Clubs Victoria have developed a half day customer service training program that is essential for all front line staff.

This intensive training program will give your staff the key knowledge and skills required to provide outstanding customer service; keeping your customers coming back time and time again.

Customer experience is fundamental to every business. Providing exceptional customer service is at the core of any successful venue and sets you apart from any other venue.

THE PROGRAM WILL COVER KEY CUSTOMER SERVICE AREAS INCLUDING:

> Back to basics - What is customer service and why it is important
> Connect - The importance of connecting with the customer
> Listen - Hear the things members don’t say
> Understand - Products, policies, conflict, role and offering
> Be a service superstar - The WOW factor
> Smile!

Community Clubs Victoria

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Date and Time

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Hoppers Crossing Club

180-200 Pannam Drive

Hoppers Crossing, VIC 3029

Australia

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