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Customer Service Training || Melbourne || 15 March 2017
Wed. 15 March 2017, 1:00 pm – 5:30 pm AEDT
EXCEPTIONAL CUSTOMER SERVICE STARTS HERE
DWS Hospitality Specialists in conjunction with Community Clubs Victoria have developed a half day customer service training program that is essential for all front line staff.
This intensive training program will give your staff the key knowledge and skills required to provide outstanding customer service; keeping your customers coming back time and time again.
Customer experience is fundamental to every business. Providing exceptional customer service is at the core of any successful venue and sets you apart from any other venue.
THE PROGRAM WILL COVER KEY CUSTOMER SERVICE AREAS INCLUDING:
> Back to basics - What is customer service and why it is important
> Connect - The importance of connecting with the customer
> Listen - Hear the things members don’t say
> Understand - Products, policies, conflict, role and offering
> Be a service superstar - The WOW factor