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Customer Service Training Course

PD Training

Wednesday, 7 November 2018 from 9:00 am to 4:30 pm (AEDT)

Customer Service Training Course

Ticket Information

Ticket Type Sales End Price Fee Quantity
Course 31/10/2018 $660.00 $33.76

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Event Details

Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?

You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.

In this fun and exciting professional development course you'll learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.

The PD Training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Customised Customer Service courses are available for organisations who require specific scripts or product knowledge.

Learning Outcomes

  • Understand the significance of customer touchpoints
    Understand customer diversity
    Explore the principles of great service
    Apply critical communication skills
    Learn lessons from your most difficult customers
    Know how to defuse situations with customers and to handle tough situations
    Know how to contribute to and create a customer service culture

 

Course Outline

 

  • Customer Service Training Course - Lesson 1 
    Brand Ambassador or Brand Assassin? 
    • What is customer service?
    • Customer Behaviour
    • Why Customers Leave
    • The Benefits of Brilliant Customer Service
    • Module 1: Reflection
    Customer Service Training Course - Lesson 2 
    Customer Diversity 
    • Cultural diversity and the global customer
    • Generational differences
    • Module 2: Reflection
    Customer Service Training Course - Lesson 3 
    We choose to serve 
    • Customer Empathy
    • Principles of great service
    • Module 3: Reflection
    Customer Service Training Course - Lesson 4 
    Communication – the key to great service 
    • Listening
    • Writing
    • Personal Style
    • Module 4: Reflection
    Customer Service Training Course - Lesson 5 
    Navigating the Negatives 
    • Learning from worst-case scenarios
    • The Steps of Acknowledgement
    • Handling Tough Situations
    • Module 5: Reflection
    Customer Service Training Course - Lesson 6 
    Creating a Service Culture 
    • Management Focus
    • What can you do?
    • Living the Culture
    • Module 6: Reflection
    Customer Service Training Course - Lesson 7 
    Reflections 
    • Create an Action Plan
    • Accountability equals Action
Have questions about Customer Service Training Course? Contact PD Training

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When & Where


Sydney
Level 1
111 Harrington Street
Sydney, NSW 2000
Australia

Wednesday, 7 November 2018 from 9:00 am to 4:30 pm (AEDT)


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