$180 – $280

Customer Service in the NDIS Landscape

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Illawarra Forum

106B Industrial Road

Oak Flats, NSW 2529

Australia

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In the NDIS consumer driven market, customer service skills are now an essential requirement for frontline staff, administration, reception and team leaders.

At the end of the training you will:

  • Know the importance of customer service
  • Know who your customers are and how to communicate effectively with them
  • Understand quality customer service
  • Become proficient in the soft skills of customer service

Adam Holstein from Macarthur Disability Service will be your facillitator.

Adam has worked for more than 16 years in the community sector. In that time he has held a number of roles including Youth Worker at a drop-in service, Case Manager for ADHC, Job Support Officer, Employer Engagement Officer as well as Senior Support Worker and Team Leader in Day programs. His qualifications include a Bachelor of Social Science (Youth Work), Diploma of Disability, Cert IV Training & Assessment and Cert IV Frontline Management.

Morning tea, lunch and afternoon tea will be provided.

Please click here for a printable version.

CAN’T MAKE IT? If you are unable to attend your nominated course a substitute for your place is welcome to attend. The full training fee will be charged if you or someone in your place does not attend the session and we have not been given notice as specified below.

REFUNDS: If the registered participant is unable to attend a minimum of 3 days’ notice is required to receive a full refund. If the registered participant provides less than 3 days’ notice a refund of 50% of course cost will be refunded. If the course is cancelled, a full refund will be paid in full.

CATERING: Please advise us at time of booking of any specific dietary requirements.

TRAINING REQUIREMENTS: Please advise us at time of booking if you have any specific training needs e.g. for visual, hearing or mobility impairments.

DON'T HAVE A CREDIT CARD? Use the Promotional Code INVOICEME for Bank Transfer payment.


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Date and Time

Location

Illawarra Forum

106B Industrial Road

Oak Flats, NSW 2529

Australia

View Map

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