$539 – $599.50

Customer Service Excellence / Managing Challenging Customer Interactions -...

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Location

Kooyong Lawn Tennis Club

489 Glenferrie Rd

Kooyong, VIC 3144

Australia

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Refund Policy

Refund Policy

No Refunds

Event description

Description


Customer Service Excellence/Managing Challenging Customer Interactions



Thursday 5th December 2019


Customer Service Excellence

About this course

In today’s competitive market, the customer’s experience can often determine the success of your business and it is up to you and your team to provide these exceptional and memorable customer moments. This workshop will provide participants with the ability to focus on their customer needs and wants and create the experience that will lead to a consistently high level of service and greater customer satisfaction.


Managing Challenging Customer Interactions

About the course

Handling challenging customer interactions such as delivering challenging news, providing feedback, or gaining commitment for behaviour change can be difficult and sometimes awkward for many service staff.

This program will help to put your mind at ease and equip you with the skills to confidently engage in these difficult conversations and work better with their customers to build better relationships and outcomes.

Learning outcomes

Following this workshop, participants will have the ability to:

  • Understand their role in delivering exceptional customer service to their stakeholders
  • Approach their service role in a professional, positive and proactive manner
  • Understand the tools and techniques for minimising the occurrence of having to have difficult conversations
  • Identify their customers' needs and wants
  • Use positive phraseology to communicate messages effectively
  • Understand and use effective interpersonal skills in dealings with customers
  • Focus on creating moments which build greater customer relationships and achieve desired outcomes
  • Have a proactive approach to solving customer issues and problems
  • Have a specific ongoing plan to achieve greater success in delivering good customer service
  • Keep difficult conversations on track and gain commitment for behaviour change and get a positive outcome

Program details

Date: Thursday 5th December 2019

Time: 9.00am - 4.00pm

Location: Kooyong Lawn Tennis Club, 489 Glenferrie Rd, Kooyong VIC 3144

Contact: 1300t2talk or info@time2talk.com.au

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Date and Time

Location

Kooyong Lawn Tennis Club

489 Glenferrie Rd

Kooyong, VIC 3144

Australia

View Map

Refund Policy

No Refunds

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