$412.50 – $489.50

Customer Service Excellence - Albury/Wodonga November 2018

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Location

Location

Mantra Hotel Albury

524 Smollet St

Albury, NSW 2640

Australia

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Event description

Description

Customer Service Excellence

Monday 19th November 2018

About this program

In today’s competitive market, the customer’s experience can often determine the success of your business and it is up to you and your team to provide these exceptional and memorable customer moments. This workshop will provide participants with the ability to focus on their customer needs and wants and create the experience that will lead to a consistent high level of service and greater customer satisfaction. It will also assist Customer Service Professionals deal with challenging situations and turn them into opportunities for customer retention and improved service outcomes.

Learning outcomes

Following this training, participants will be able to:

  • Identify their customers needs and wants

  • Focus on creating moments which build greater customer relationships and achieve desired outcomes

  • Have greater confidence and competence in dealing with challenging situations and be able to turn them into opportunities

  • Be equipped to remain calm in stressful situations

  • Have a proactive approach to solving customer issues and problems

  • Have a specific ongoing plan to achieve greater success in delivering good customer service

Who should attend?

Customer service professionals, administration staff, sales people, front desk managers, service managers and anyone in a customer facing role experiencing day-to-day customer service challenges

Program details

Date: Monday 19th November 2018

TIme: 9.00am - 4.00pm

Location: Mantra Albury Hotel, 524 Smollet St Albury NSW 2640

Contact: 1300t2talk or info@time2talk.com.au

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Date and Time

Location

Mantra Hotel Albury

524 Smollet St

Albury, NSW 2640

Australia

View Map

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