San Francisco, California, USA
London, United Kingdom
Customer Service Essentials Training
Tuesday 22 November 2016
About this course
In today’s competitive market, the customer’s experience can often determine the success of your business and it is up to you and your team to provide these exceptional and memorable customer moments. This workshop will provide participants with the ability to focus on their customer needs and wants and create the experience that will lead to a consistent high level of service and greater customer satisfaction. It will also assist Customer Service Professionals deal with challenging situations and turn them into opportunities for customer retention and improved service outcomes.
Following the program, participants will be able to:
- Identify their customers needs and wants
- Focus on creating moments which build greater customer relationships and achieve desired outcomes
- Have greater confidence and competence in dealing with challenging situations and be able to turn them into opportunities
- Be equipped to remain calm in stressful situations
- Have a proactive approach to solving customer issues and problems
- Have a specific ongoing plan to achieve greater success in delivering good customer service
This is a highly interactive program, which will provide participants with the tools and practice to effectively communicate with their customers and provide a consistent and positive customer experience.
Who should attend?
Customer service professionals, administration staff, sales people, front desk managers, service managers and anyone in a customer facing role experiencing day-to-day customer service challenges.
Date: Tuesday 22 November 2016
TIme: 8.45am - 4pm
Location: Albury Wodonga Training Centre - Airport Drive Albury NSW 2640
Contact: 1300 828 255 or firstname.lastname@example.org
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When & Where
Time2talk is committed to motivating and inspiring your people to challenge themselves to continually improve, to engage and influence their teams and to be the best leaders they can be.
We believe the heart of your business success lies in your people and we work with you to build competitive, and sustainable advantage through strategic people development resulting in behavioural change and improvement in performance. Our facilitation, coaching and training programs are focused on building organisational cultures that achieve results and attract and retain a talented and satisfied team.
Time2talk Leadership works closely and collaboratively with you, applying our expertise and skills to ensure you make the right changes to succeed. We tailor our programs specifically to the needs of your market and industry, your desired culture and values and align any interventions with your organisations goals and strategy.