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Customer Service Excellence - 1/2 Day Training

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Burson Auto Parts

2/40 King Edward Road

Osborne Park, WA 6017

Australia

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MASTER CUSTOMER SERVICE EXCELLENCE - MAXIMIZE CUSTOMER SATISFACTION - MAXIMIZE PROFITABILITY


Customer service is an incredibly profitable business strategy. Providing outstanding customer service builds loyalty and profits for any business. Your business will increase the opportunity for repeat business, positive word of mouth and reduce the cost of acquisition for new customers.
Give your customers a good reason to continuing giving their business to you. Acquiring new customers is always an expensive undertaking. Outstanding service gives your customers less reason to leave you and loyalty is a barrier to competition. A trusting customer relationship will also ease up-sell and cross-sell opportunities.
Give your staff the customer service excellence tools to provide consistently top service.


This half day training course will be motivational, engaging and most of all actionable for your business.


Would your team benefit by understanding customer service basics?
• ‘Moments of Truth’ and how customer touchpoints are decision-points
• Reasons clients stop using a business – what can we learn from that?
• How to respond to customer requests with a sense of urgency
• How to ensure no client feels they are an interruption
• How to go the extra mile and exceed customer expectations
• How to make your customers love you and tell everyone they know

Thank you to our partner BURSON for supporting this event!

Lunch will be provided!

Please note the fee for this event is $50 for the half day course. Please register your interest and we will be in touch with an invoice.

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Date and Time

Location

Burson Auto Parts

2/40 King Edward Road

Osborne Park, WA 6017

Australia

View Map

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