$116.59 – $289.84

Customer Service - Central Coast

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The Entrance Community Centre

Battley Avenue

The Entrance, NSW 2261

Australia

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Refund Policy

Refunds up to 30 days before event

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Facilitated by Joe Alegre http://productivepeople.co/joseph.html

Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?

You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.

In this fun and exciting professional development course you'll learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.

  • Undertand the significance of customer touch points

  • understand customer diversity

  • explore the principle of great service

  • apply critical communication skills

  • learn lessons from your most difficult customers

  • know how to defuse situations with customers and to handle tough situations

  • know how to contribute to and create a customer service culture




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Date and Time

Location

The Entrance Community Centre

Battley Avenue

The Entrance, NSW 2261

Australia

View Map

Refund Policy

Refunds up to 30 days before event

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